Shipping policy
SHIPPING POLICY
Last updated: October 7, 2026
Thank you for shopping with Berry Doodle. This Shipping Policy explains how we process and deliver physical orders placed through our website.
ORDER PROCESSING
Orders are processed after payment has been successfully completed.
Processing times may vary depending on the product and fulfilment location. Where available, estimated processing or delivery times will be shown on the product page, at checkout or in your order information.
Once an order has entered processing, we may not always be able to change or cancel it before dispatch.
FULFILMENT
Berry Doodle works with third-party suppliers, fulfilment partners and delivery companies to prepare and ship orders.
Some products may be dispatched directly from a supplier or fulfilment partner rather than from Berry Doodle’s business address.
If your order contains more than one product, items may occasionally be sent in separate parcels and may arrive at different times.
DELIVERY AREAS
We ship to destinations that are available for selection at checkout.
Available delivery locations, shipping methods and delivery costs may vary depending on the product and destination.
If we are unable to deliver an order to the address provided, we will contact you and, where appropriate, cancel and refund the affected order.
DELIVERY TIMES
Any delivery dates or timeframes shown on our website, product pages or at checkout are estimates unless we expressly agree otherwise.
Delivery times may be affected by factors outside our reasonable control, including carrier delays, customs procedures, severe weather, public holidays and busy seasonal periods.
We will comply with applicable consumer law regarding delivery times.
SHIPPING COSTS
Shipping costs, where applicable, will be displayed before you complete your purchase.
Shipping charges may vary depending on the product, destination, order value and delivery method.
TRACKING
Where tracking is available, tracking information may be sent to you after your order has been dispatched.
Please allow some time for tracking information to become active after dispatch, as carrier systems may not update immediately.
INCORRECT OR INCOMPLETE DELIVERY ADDRESS
Please check your delivery address carefully before completing your order.
If you notice an error, contact us as soon as possible at:
berrydoodleshop@gmail.com
We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Customers may be responsible for additional delivery costs where an order cannot be delivered because an incorrect or incomplete address was provided.
DELAYED OR LOST ORDERS
If your order is significantly delayed or appears to be lost, please contact us at berrydoodleshop@gmail.com and include your order number.
We will investigate the issue with the relevant supplier or delivery company.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective or incorrect, please contact us as soon as possible.
Please include your order number and, where possible, photographs showing the item, packaging and any damage.
We will work with you to provide an appropriate solution in accordance with your consumer rights.
INTERNATIONAL ORDERS
For orders delivered outside the United Kingdom, customs duties, import taxes or other local charges may apply depending on the destination.
Unless these charges are expressly included at checkout, they may be the responsibility of the customer.
Customs procedures may also cause additional delivery delays.
RETURNS
Please do not send products back to the Berry Doodle business address without contacting us first.
Because products may be fulfilled from different locations, the correct return address may vary depending on the order.
Please refer to our Refund Policy for full information about cancellations, returns and refunds.
CONTACT
If you have any questions about shipping or delivery, please contact:
Berry Doodle
Email: berrydoodleshop@gmail.com